Assistant Corporate Communications Officer

Person Specifications (Education, Experience & Competencies) 

Diploma in any of the following disciplines: Customer Care, Public Relations, Mass Communications, Customer Service, International Relations and Diplomacy, Communication Management and Development, Event Management, Front Office, or equivalent qualification from a recognized institution;

Proficiency in computer applications.

Key Responsibilities:

Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures;

Manning the reception desk and switchboard;

Maintaining a good ambience in the reception area;

Profiling visitors and issuing visitors' passes;

Responding to visitors' queries and telephone inquiries;

Screening and directing visitors to designated offices and areas;

Recording and confirming visitors' appointments;

Maintaining a daily record of visitors' details;

Receiving correspondence delivered at the reception and dispatching it to the relevant office;

Receiving and reporting customer complaints;

Distributing relevant Agency brochures to customers; and

Attending to telephone calls and logging them into the incident management system.