Guest Relations & Reservations Officer

📍 Mombasa, Kenya 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Other

Work mode: On-site · Location: Mombasa, Kenya · Schedule: Full Time.

Minimum Experience

1 year

Application Deadline

📅 28 Nov 2026

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Job Description

Requirements:

Diploma/Degree in Hospitality, Tourism, Business or related field

Minimum 2 years’ experience in hotel reservations, front office or guest relations

Experience with Hotel PMS and OTA platforms is an added advantage

Excellent communication and customer service skills

Strong sales, upselling and problem-solving abilities

Ability to work effectively under pressure and as part of a team