Sales and Operations Officer

Role Overview

Dainty Cleaning Services is seeking a proactive, highly organized and accountable Sales & Operations Supervisor

to take responsibility for the day-to-day running of the business. The role combines sales, customer relationship

management, staff supervision and operational coordination. The successful candidate will be expected to operate

independently, ensure cleaning jobs are delivered to Dainty's standards, supervise the cleaning team, resolve

routine operational issues and drive business growth.

The objective of the role: ensure that Dainty's daily operations run smoothly without requiring owners to be

involved in routine day-to-day decisions, while simultaneously growing sales and repeat business.

 Key Responsibilities

1. Sales & Business Development

• Generate, prospect and follow up new residential and commercial leads.

• Respond promptly and professionally to enquiries through WhatsApp, telephone, email and other channels.

• Prepare accurate quotations and proposals and follow up consistently to convert enquiries into confirmed jobs.

• Develop corporate, property-management, Airbnb, office and recurring-service opportunities.

• Conduct client/site visits where required to assess cleaning requirements and close business.

• Build and maintain strong client relationships to encourage repeat and recurring business.

• Track leads, quotations, conversions, sales revenue and follow-ups.

• Support social-media and other digital activities that generate enquiries and strengthen brand visibility.

2. Daily Operations Management

• Own the daily and weekly cleaning schedule and allocate jobs to the appropriate cleaners or teams.

• Confirm staff availability, attendance, punctuality and readiness before jobs commence.

• Ensure each team has the correct equipment, chemicals, materials and instructions for the job.

• Coordinate logistics, access arrangements, client instructions and other requirements necessary for smooth

service delivery.

• Monitor jobs during execution and intervene promptly where problems arise.

• Coordinate rescheduling, cancellations and operational changes with clients and staff.

• Ensure every completed job is properly recorded and followed up where necessary.

Role Requirements

• At least 2 years' experience in sales, customer service, operations, supervision or a related service business.

• Demonstrated ability to generate leads, follow up prospects and close sales.

• Strong organizational skills and the ability to manage several jobs, clients and staff at the same time.

• Confident communicator with strong English, interpersonal and negotiation skills.

• Able to supervise staff firmly and professionally and take ownership of operational decisions.

• Comfortable using WhatsApp Business, email, Excel/Google Sheets and other digital tools for tracking work.

• Strong integrity, reliability and accountability, particularly around client payments, company equipment and staff.

• Able to work independently with limited day-to-day supervision.

• Valid Kenyan driving licence.

• Valid Certificate of Good Conduct.

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