Handle inbound and outbound customer calls in a professional and timely manner.
Provide technical support for devices, software, internet connectivity, and technology-related services.
Diagnose and troubleshoot customer issues using approved troubleshooting procedures.
Guide customers through step-by-step solutions and resolve technical concerns during the interaction whenever possible.
Process service requests, update customer accounts, and document all interactions accurately in the system.
Escalate unresolved or complex technical issues to the appropriate support team.
Meet productivity, quality assurance, attendance, and customer satisfaction goals.
Comply with company policies, data privacy standards, and call handling procedures.
Qualifications
At least 6 months of Call Center Experience (CCE).
High School Graduate (Old Curriculum) or Senior High School Graduate.
B2 English communication skills.
Willing to work onsite in Davao.
Willing to work on shifting schedules, including weekends and holidays.
Basic computer navigation and technical troubleshooting skills.
Strong analytical, problem-solving, and customer service skills.
Salary: Up to ₱23,000 package.
How to Apply
Send your updated resume to: wor••••••••••••••••••@gmail.com Subject line: Customer Service Rep - Davao Site

Company in the Philippines.