As a Call Center Agent, you will be responsible for handling customer concerns through phone, email, or chat in a professional and timely manner. Your key responsibilities include:
Handle inbound and outbound customer calls professionally and efficiently.
Assist customers with account inquiries, billing concerns, service requests, and order processing.
Provide accurate product and service information based on customer needs.
Resolve customer concerns on the first contact whenever possible.
Perform basic troubleshooting and escalate complex issues to the appropriate department.
Accurately document customer interactions and update account records in the system.
Maintain confidentiality of customer information and comply with company policies.
Meet individual and team performance metrics, including quality, productivity, and customer satisfaction targets.
Stay updated on company products, services, processes, and promotions.
Deliver a positive customer experience by demonstrating empathy, active listening, and effective communication.
How to Apply
Send your updated resume to job•••••••••••••@gmail.com
Subject Line: Call Center Agent | Pasay

Company in the Philippines.