Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
Resolve customer complaints and issues by identifying solutions and ensuring customer satisfaction.
Provide accurate information about products, services, policies, and procedures.
Process customer orders, returns, exchanges, and account updates as needed.
Maintain detailed and accurate records of customer interactions and transactions.
Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.
Collaborate with team members and other departments to improve the overall customer experience.
Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.
Requirements:
Minimum of an HND in Communication or any relevant discipline Previous customer service, call center, or support experience preferred but not required.
Strong verbal and written communication skills.
Ability to remain calm, professional, and solution-oriented under pressure.
Basic computer skills and the ability to learn customer service software.
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer issues and complaints in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Process orders, returns, refunds, or account updates as needed.
Document customer interactions and resolutions in internal systems.
Strong verbal and written communication Active listening and empathy Problem-solving and critical thinking Conflict resolution and de-escalation Time management and multitasking Attention to detail and accuracy Basic computer skills and CRM proficiency Adaptability in fast-paced environments Team collaboration and reliability

Company in Nigeria.