Responsibilities:
Serve as the primary point of contact for customer inquiries and support requests.
Respond to customer questions promptly and professionally through various communication channels.
Resolve customer concerns and complaints by identifying appropriate solutions.
Provide accurate information about the company's products, services, and policies.
Document customer interactions and maintain up-to-date records in the company's system.
Escalate complex or unresolved issues to the appropriate team or supervisor when necessary.
Collaborate with internal departments to ensure timely resolution of customer issues.
Deliver a positive customer experience while meeting service quality and performance standards.
Requirements:
Minimum of an HND in Communication or any relevant discipline Previous customer service, call center, or support experience preferred but not required.
Strong verbal and written communication skills.
Ability to remain calm, professional, and solution-oriented under pressure.
Basic computer skills and the ability to learn customer service software.
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer issues and complaints in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Process orders, returns, refunds, or account updates as needed.
Document customer interactions and resolutions in internal systems.
Strong verbal and written communication Active listening and empathy Problem-solving and critical thinking Conflict resolution and de-escalation Time management and multitasking Attention to detail and accuracy Basic computer skills and CRM proficiency Adaptability in fast-paced environments Team collaboration and reliability

Company in Nigeria.