Job Overview
Our client is seeking an experienced B2B Customer Service & Operations Specialist  to manage customer enquiries, process orders, coordinate deliveries, and support daily business operations.
Working closely with distributors, warehouses, and internal teams, you'll help ensure a seamless order-to-delivery experience while delivering outstanding customer service.
This is an excellent opportunity for someone who enjoys taking ownership, solving problems, and thriving in a fast-paced environment where accuracy, communication, and operational efficiency are key.
Schedule
Monday - Friday, 9:00 AM - 2:00 PM Sydney Time (25 work hours per week)
Responsibilities
Customer Service & Communication
Manage incoming calls and emails from customers and distributors
Respond to enquiries regarding products, pricing, stock availability, and orders
Communicate clearly and professionally, ensuring a positive customer experience
Follow up on enquiries and ensure timely resolution
Order Management & Administration
Process customer orders accurately and efficiently
Review pricing based on distributor agreements and discount structures
Generate invoices using Xero (or similar accounting software)
Identify and resolve discrepancies before order dispatch
Operations & Logistics Coordination
Prepare packing slips and necessary documentation for warehouse processing
Upload and manage orders in CartonCloud (or similar system)
Book deliveries through courier portals and coordinate dispatch
Track shipments and proactively manage delivery issues or delays
General Administration
Maintain and update records using Excel or Google Sheets
Ensure all order, stock, and tracking data is accurate and up to date
Support overall business operations as needed
Requirements
Excellent spoken and written English with strong communication skills
Confident handling phone-based customer interactions
Proven experience in customer service and operations coordination
Ability to work independently and take full ownership of tasks
Strong attention to detail, especially with orders and pricing
Highly organized with good problem-solving skills
Proficient in Excel or Google Sheets
Experience with Xero or similar systems is preferred
Background in B2B, wholesale, or distribution environments is highly regarded
Preferred background:
Several years of Operations and Logistics experience.
Experience in an Australian B2B business is highly preferred.
Experience in construction, manufacturing, building products, or distribution would be a strong advantage.
Important for This Role
This is not a support role — you will be responsible for managing daily operations
You are expected to take ownership, make decisions, and follow tasks through to completion
Strong communication and accuracy are critical to success in this position
Independent Contractor Perks
Permanent work from home
Immediate hiring
Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording.
Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Company in the Philippines.