Waiter / Food & Beverage Attendant

Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

Set up and tear down service stations, ensuring all equipment and supplies are properly organised and maintained

Take table orders for all food and beverage from guests and serve in a professional and positive manner

Deliver crisp, efficient food and beverage service with excellent rapport building – providing an experience, not just a meal

Foster a welcoming culture and maintain awareness of all business within the hotel on a daily basis, guiding guests accordingly

Demonstrate comprehensive knowledge of menus – food and beverage – speaking passionately and informatively about all offerings

Tailor service flow to individual diners' needs and anticipate guest requirements proactively

Handle cash transactions accurately and securely in compliance with hotel procedures

Review daily reports including arrivals, VIP guests, and group bookings, following up on action items as required

Ensure the smooth running of each table, attending to all guest requests and maintaining constant awareness of guest needs

Clear away used crockery, cutlery, and other items promptly and discreetly

Work behind the bar as a bar server on occasions and supervise the smooth running of the outlet as needed

Manage special dietary requirements and guest preferences, communicating effectively with kitchen and bar staff

Allocate time to buffet stations to check for replenishment, cleanliness, and respond to guest requests

Maintain high standards of personal hygiene and contribute to a safe, clean dining environment

Support training and mentoring of junior staff members, sharing best practices and service standards

Contribute to team meetings and service improvement initiatives, providing feedback to enhance guest experiences

Qualifications

Minimum 1 year experience in Food and Beverage preferably at a luxury property

An operational knowledge and proficiency in Point-of-Sale System an asset 

Excellent written/verbal communication and interpersonal skills  

Strong guest service orientation 

Able to balance a variety of conflicting priorities while providing guest service 

Additional Information

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift