Sales Account Manager

Job Description

We are seeking a dynamic and results-driven Sales Account Manager to join our team in Nairobi, Kenya. As a Sales Account Manager, you will be responsible for managing and growing relationships with our most valuable clients, driving sales, and ensuring customer satisfaction.

Develop and maintain strong, long-lasting client relationships

Create and implement strategic account plans to maximize revenue growth

Identify new business opportunities within existing accounts

Negotiate contracts and close agreements to maximize profits

Collaborate with cross-functional teams to ensure client satisfaction and retention

Conduct regular client meetings to understand their needs and present solutions

Monitor and report on account performance, sales forecasts, and key metrics

Stay informed about market trends, competition, and industry developments

Resolve any client issues or concerns promptly and professionally

Qualifications

Bachelor's degree in Business, Marketing, or related field

3+ years of experience in account management or sales, preferably in a similar industry

Proven track record of meeting or exceeding sales targets

Strong skills in relationship building, negotiation, and strategic planning

Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite

Excellent communication and presentation skills

Ability to analyze data and create insightful reports

Experience in managing high-value client relationships

Industry knowledge relevant to our products or services

Understanding of the Kenyan and East African market

Fluency in English and Swahili

Sales or account management certifications (preferred)

Willingness to travel as required for client meetings