PMO Lead

The role

As PMO Lead, you will be the delivery spine for each country: the single owner of the deployment plan from contract signature through go-live. Without this role, every deployment runs on senior leadership's personal bandwidth. Your job is to change that.

Critically, you are also the person the customer deals with day to day during deployment, managing their expectations, keeping them informed, and making sure the programme feels well-run from their side, not just ours.

You will work at the intersection of our customers, Amini's internal delivery functions (Engineering, Tech, Product,Customer Success), and Commercial, translating a signed contract into a live, working deployment, and then into a repeatable playbook for the next country.

Responsibilities

Delivery Ownership

Own the deployment plan end to end for each new country, from contract signature through go-live

Act as the single point of accountability for delivery timelines, risks, and status

Own the handover points between stages (e.g., contract sign to deployment, deployment to steady-state support) and make sure nothing falls through the cracks

Customer Programme Management

Act as the primary point of contact for the government customer throughout the deployment, running status updates, managing expectations, and resolving issues before they become escalations

Manage scope and changes with the customer directly: knowing what's in the original agreement, what's a reasonable accommodation, and when something needs to be escalated commercially

Report deployment status and milestones clearly to both leadership and the customer, on a regular cadence

Cross-Functional Coordination

Coordinate across functions involved in delivery (Engineering/RUN, Hardware, Forward Deployed Engineers, Customer Success) to keep each deployment on track

Flag risks and blockers early, with enough lead time for leadership to act

Partner with the regional commercial teams (e.g., Caribbean, Africa) to ensure a smooth handover from contract signature into delivery

Process & Playbook Building

Build a standard, repeatable delivery playbook so each new country launch gets faster and lower-risk than the last

Establish tracking and reporting processes where none currently exist

Contribute to Amini's broader shift from heroic individual effort to scalable, distributed execution

What You Will Have: Essential

Extensive experience in a programme/project management or delivery management role, ideally owning end-to-end delivery for external customers (not just internal projects)

Direct experience managing customer-facing programmes: comfortable being the face of a delivery team to a client, not just coordinating internally

Comfortable being the accountable owner for a plan that depends on other functions' work, without formal authority over those teams

Strong stakeholder management skills, able to manage expectations and communicate confidently with government or enterprise client stakeholders

Strong organisational skills, able to build tracking and reporting processes from scratch

Experience working across time zones and with distributed, cross-functional teams

Calm under pressure: early deployments will surface things the plan didn't anticipate

What You Will Have: Highly Desirable

Experience in infrastructure, telecom, or hardware-adjacent deployments (physical, in-country rollouts rather than pure software launches)

Experience supporting government or public-sector customers through onboarding/go-live

Experience with sovereign cloud, data residency, or digital public infrastructure (DPI) programmes

PMP, PRINCE2, or similar certification

Prior work in Global South markets