IT Infrastructure Lead

Role Summary

As an IT Infrastructure Lead, you will oversee the design, implementation, and ongoing operation of CloudFactory's physical data centre and on-premise network, ensuring high availability and performance of critical infrastructure. You will lead and develop a small infrastructure team, manage the infrastructure budget, and govern domain, DNS, disaster recovery, and compliance programs across the infrastructure estate. This is a great opportunity to shape infrastructure strategy while growing your leadership experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure operations and network management

Oversee the design, implementation, and robust ongoing operation of the organization's physical data centre and on-premise network.

Ensure high availability and performance of critical on-premise systems.

Review and approve major maintenance, upgrades, and infrastructure change activities managed by the team.

Domain, DNS, and Certificate Governance

Govern the organization's corporate domain portfolio and enforce domain security standards (DNSSEC, DMARC).

Act as the final escalation authority for all domain, DNS, and certificate-related issues.

Define and maintain the organization's domain security policy.

SaaS Infrastructure Support

Ensure infrastructure underpins SaaS application availability and performance requirements.

Collaborate with the IT Operations Lead on critical infrastructure-related SaaS issues.

Review vendor SLAs for infrastructure-dependent SaaS services, escalating risk where required.

Disaster Recovery and Business Continuity

Lead the design, implementation, and regular testing of disaster recovery and business continuity solutions for all critical infrastructure.

Ensure recovery objectives (RTO/RPO) are defined, documented, met, and reviewed periodically.

Govern the disaster recovery programme and report on DR readiness to senior leadership.

Governance And Gompliance

Develop and maintain infrastructure documentation, procedures, and compliance frameworks.

Audit the overall security posture of the infrastructure estate.

Evaluate strategic infrastructure compliance risks and escalate as needed.

Innovation And Continuous Improvement

Manage the innovation pipeline within the infrastructure domain, driving the adoption of emerging infrastructure technologies (cloud-native, IaC, DevOps).

Encourage and facilitate creative problem-solving and automation adoption within the infrastructure team.

Requirements

Must-have skills (required)

Sound domain and specialist knowledge in infrastructure operations, networking, server administration, and cloud platform management, gained from recognized industry bodies of knowledge and practical experience.

Familiarity with ITIL and SFIA frameworks.

Deep understanding of infrastructure estates, IT strategy, security policies, and change management frameworks.

Effective communication skills for engaging with team members, end-users, business stakeholders, and vendors.

Risk-aware and organized approach to team management and operational planning.

Proven ability to manage and develop a small team, including workload planning, performance feedback, and professional development.

Experience managing infrastructure budgets, including cloud computing spend, hardware procurement, and vendor contracts.

Strong understanding of security, privacy, and compliance requirements as they apply to infrastructure operations.

Academic and Professional Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

5–8 years of experience in infrastructure or IT operations, including experience leading a small team.

Nice-to-have skills (preferred)

Experience with Infrastructure as Code (IaC) and DevOps practices in an infrastructure context.

ITIL certification.

Experience managing hybrid cloud and on-premise environments.

Benefits

Great Mission and Culture

Meaningful Work

Market competitive salary

Quarterly variable compensation

Hybrid Working Model

Comprehensive medical cover 

Group life insurance

Personal development and growth opportunities