Investment Operations Associate - Garissa

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.

The following are some of the key responsibilities of an Investment Operations Associate are;

LOAN PROCESSING & CLIENT SERVICING (20%)

Verify the loan applications and documentation

Ensure compliance with the lending policies and regulations

Prepare loan files for review by the lending team

Respond & resolve customer inquiries, 

Maintain a positive relationships with borrowers

DATA ENTRY & RECORD-KEEPING (45%)

Enter accurate data into loan management systems

Maintain loan records 

Update borrower information

Organize and maintain loan documents

Ensure loan documents are filed correctly and can be accessed easily when needed

Maintain accurate and up-to-date records of loan applications, processing, and disbursement

REPORTING & COMPLIANCE (25%) 

Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team

Ensure compliance with lending policies, regulations, and procedures

Communicate any issues to the lending team.

PROCESS IMPROVEMENT & COORDINATION (10%)

Identify areas for process improvement and advise the team

Recommend changes to improve the efficiency and effectiveness of the lending process

Coordinate with other departments within the organization to ensure smooth functioning of the lending process

Requirements

Investment Operations Associate will be a trusted partner and basic qualifications Include:

A University degree in Finance or other related field

Must speak fluent English and Swahili

Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred

Prior experience dealing with customers/debt in a lending environment

Prior experience in Loan management system software 

Very strong attention to details and good follow through

Comfort with the civil court system, and previous experience in litigation preferred

Unrelenting perseverance, personal integrity, and critical thinking skills

At least 2 years of work experience in relevant or applicable field

Must be able to legally work in Kenya

COMPETENCY

We are looking for someone who;

Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.

Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.

 Fluent in Technology 
–
 Uses technology effectively to work efficiently and achieve desired outcomes.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity

Opportunity to work with a talented, passionate, and committed team of professionals across the region

Ability to make a significant social impact and contribute to economic growth

Competitive salary, and potential KPI-based bonus

Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.