Information Technology Specialist

This position is located in the E Executive Office (E/EX) and supports executive direction across the E Family, including human resources, budget and fiscal operations, general services, and information technology management. This position exercises overall responsibility for the continuing functionality of all servers in the Bureau's enterprise LAN that supports Department-wide mission-critical functions.

Apply performance metrics to IT and collaboration platforms; recommend configuration changes, resource reallocation, or AI-enabled solutions to enhance system efficiency.

Plan and coordinate the maintenance, upgrade, and lifecycle administration of servers and SharePoint Online environments, including site governance and permissions.

Serve as subject matter expert on M365 tools (SharePoint, Teams, Power Platform); advise specialists and deliver training on new methods, including AI-enabled workflows.

Troubleshoot systems and collaboration platform issues, including SharePoint, Teams, and e-mail operations, applying access controls while working with Bureau customers.

Participate in seminars and Bureau forums to exchange information, identify process-improvement opportunities, and support adoption of new digital and AI-enabled tools.

At the GS-13 level, the incumbent performs the same duties as outlined above, however, the scope and complexity of assignments are increased, and the incumbent receives less supervision than the GS-12.