Cluster Manager (Area Manager)

Company: Oya Microcredit Ltd

Location: Various regions across the country (flexible placement)

Employment Type: Full-Time

Reports To: General Monitoring Officer

Key Responsibilities

• Train, supervise, and motivate Sales Executives to achieve daily targets

• Ensure all team members understand and follow company policies and procedures

• Review and share client loan applications (dockets) with relevant teams

• Assess loan applications, especially those above 3M

• Drive continuous marketing and client acquisition within your cluster (area)

• Monitor loan repayments and ensure clients repay within agreed timelines

• Track and report team performance on assessments and collections

• Ensure full compliance with company directives across the team

• Oversee loan disbursement processes on scheduled days

• Report any issues or challenges to management promptly

• Identify client needs and recommend suitable products or services

• Carry out any other duties as assigned by management

Qualifications and Requirements

• Bachelor’s degree

• Proven experience in team leadership or field operations (preferably in financial services)

• Strong communication and interpersonal skills

• Ability to manage, motivate, and monitor team performance

• Good analytical and decision-making skills

• High level of integrity and professionalism

• Flexibility & adaptability