Business Development Officer – Broker Channel

Job Purpose Statement

The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.

Ideal Job Specifications

Academic:

Bachelor’s degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.

Professional:

A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory

Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection and intermediary controls.

Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.

Desired Work Experience:

At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.

Demonstrated experience managing insurance brokers and driving measurable premium growth, retention, portfolio profitability and share of wallet.

Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.

Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.